Introduction

Welcome to Workilumo. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Workilumo, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our platform.

Information We Collect

Personal Information You Provide

When you register, create a listing, or use our services, we may collect:

• Account Information: Name, email address, phone number, password
• Profile Information: Business name, service descriptions, service areas, professional experience, qualifications
• Contact Information: Mailing address, city, province/territory, postal code
• Payment Information: Billing details for listing packages (processed through secure third-party payment processors)
• Communications: Messages sent through our platform, inquiries, and customer support correspondence
• Uploaded Content: Photos, descriptions, portfolio images, and other content you choose to share

Information Collected Automatically

When you access Workilumo, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy section below

How We Use Your Information

We use the information we collect to:

• Provide Services: Enable you to create listings, search for services, and connect with other users
• Process Transactions: Handle listing package purchases and payment processing
• Communication: Send you updates, notifications, respond to inquiries, and provide customer support
• Platform Improvement: Analyze usage patterns, improve functionality, and develop new features
• Security: Detect, prevent, and address fraud, security issues, and technical problems
• Marketing: Send promotional materials, newsletters, and service updates (you can opt-out anytime)
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

How We Share Your Information

Public Information

When you create a service listing on Workilumo, certain information becomes publicly visible, including:

• Your business/professional name
• Service descriptions and categories
• Service areas and location
• Contact information you choose to display
• Photos and portfolio content you upload

With Other Users

When clients contact you or vice versa, your contact information and messages may be shared to facilitate the connection.

Service Providers

We may share your information with trusted third-party service providers who assist us with:

• Payment processing
• Web hosting and data storage
• Email communications
• Analytics and site performance
• Customer support services

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

Business Transfers

If Workilumo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the implications for your data.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Correction

You can access and update your personal information through your account settings at any time.

Deletion

You may request deletion of your account and associated personal information. Some information may be retained for legal or operational purposes.

Opt-Out

You can opt-out of marketing communications by clicking “unsubscribe” in our emails or updating your notification preferences in your account settings.

Cookies

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as:

• Your account remains active
• Needed to provide you with services
• Required for legal, regulatory, or legitimate business purposes

When you delete your account, we will remove or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

Children’s Privacy

Workilumo is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has

provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior patterns.

How We Use Cookies

We use cookies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve user experience and platform functionality
• Deliver relevant content and advertisements

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly
• Analytical Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Track effectiveness of our advertising campaigns

Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your province, territory, or country where data protection laws may differ. By using Workilumo, you consent to the transfer of your information to Canada and other jurisdictions where we operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the “Last Updated” date
• Sending you an email notification (for significant changes)

Your continued use of Workilumo after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Consent

By using Workilumo, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

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